Episode 1 The lonely “hi”
9:14 AM · Milo’s desk
Milo · 9:14 AM hi
11 seconds later
9:14 AM · Juno’s desk
Juno · 9:14 AM hi! what’s up?
Juno waits for the actual question. Keep scrolling: here, scrolling is waiting.
Skip ahead 10 hours, 33 minutes
- 9:15 AM Milo is typing
9:16 AM Milo stopped typing. - 10:15 AM …still nothing.
- 11:02 AM
Juno thinks: Is he okay? Is it bad news? Is it about my code?
- 12:30 PM Lunch, eaten at the desk. Just in case. 🥪
- 2:15 PM
Juno thinks: Wait. Did I break production?
- 3:40 PM Milo is typing
3:41 PM Milo stopped typing. Again. - 5:30 PM Everyone else heads home. 👋
- 6:52 PM Sunset. The coffee has grown a skin.
- 7:30 PM The moon clocks in for its shift. 🌙
7:48 PM · One foot out the door
Milo · 7:48 PM hey, which room is the 10am design review in?
1 minute later
7:49 PM
Juno · 7:49 PM Room 4. It was at 10. This morning.
Meanwhile
7:49 PM · Milo’s couch
Milo · 7:49 PM oh.
End of Episode 1
- Time to an answer: 10 h 35 min
- The 10 AM meeting: missed
- Coffee: stone cold
Episode 2 Take two: one message
⏪ Rewind to 9:14 AM. Same Milo, same question.
9:14 AM · Milo’s desk
Milo · 9:14 AM Hi Juno! Which room is the 10am design review in? It’s not on the invite.
1 minute later
9:15 AM · Juno’s desk
Juno · 9:15 AM Morning! Room 4, the one with the wobbly chair. See you there!
45 minutes later
10:00 AM · Room 4
Milo: Made it! And yes, the chair wobbles.
Juno: Told you. Coffee’s still hot, too.
End of Episode 2
- Time to an answer: 1 minute
- The 10 AM meeting: made it
- Coffee: still hot
The plain version
Chat is built for replying whenever there’s a free moment. But a message that only says “hi” can’t be answered yet. The other person says hi back, then waits for the real message, often wondering if something is wrong. Sometimes the question shows up a minute later. Sometimes it shows up after the meeting it was about.
So greet and ask in the same message. It’s just as warm, and they can reply the moment they see it, even if you’ve wandered off to lunch.
Don’t leave a cliffhanger
- Milo · 9:14 AM hi
- Juno · 9:14 AM hi! what’s up?
- 10 hours, 34 minutes of suspense
- Milo · 7:48 PM hey, which room is the 10am design review in?
- Juno · 7:49 PM Room 4. It was at 10.
Answered after 10 hours, 35 minutes, one meeting too late.
Do send it all at once
- Milo · 9:14 AM Hi Juno! Which room is the 10am design review in? It’s not on the invite.
- Juno · 9:15 AM Morning! Room 4, the one with the wobbly chair. See you there!
Answered after 1 minute.
Small habits that help
- Greet and ask together. “Hi! Quick one: where do expense reports go?” is friendly and answerable.
- Bring the context. What you need, what you’ve tried, and any link or error text.
- Say when you need it. “No rush” or “before 3 PM, please” helps people plan their day.
- “Got a minute?” is a “hi” in disguise. Same cliffhanger, new outfit. Just ask.